Technical Program Manager - Remote - US

See yourself at Twilio

Join the team as Twilio’s next Technical Program Manager, Automation PMO.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to drive the most strategic projects that power our operations organization at Twilio. Our Automation PMO team is expanding to ensure we have the best talent using data-backed insights from which to drive our strategic initiatives. We are seeking a high-performing Technical Program Manager to join Twilio’s Automation PMO team. In this role, you will lead and deliver the most strategic initiatives that are integral to our automation strategy for our Operations teams. As our business grows and we seek to deliver a best-in-class customer experience, we need a program manager to own a portfolio of automation projects.

Responsibilities

In this role, you’ll:

• Partner on the end-to-end project lifecycle, ensuring timely and successful delivery of technical deliverables for automation initiatives
• Collaborate with cross-functional teams to define project scope, objectives, and technical requirements
• Directly interface with Engineering teams to ensure resource allocation alignment with project timelines and deliverables
• Act as the primary point of contact for all technical aspects of the project, serving as the proxy for engineering in stakeholder engagements
• Possess a deep understanding of the project from both business and technical perspectives …