Technical Adoption Manager - VCF
USA-NJ-Remote Location
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Job Description:
***LOCATION: Candidates MUST live in/near Us Northeast Region***
This job requisition is not eligible for employment-based immigration sponsorship by VMware by Broadcom.
TECHNICAL ADOPTION MANAGER
The Elevator Pitch: Why will you enjoy this new opportunity?
Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an
effective Multi-Cloud Operating Model/Deployment?
Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest
solutions?
Does helping organizations achieve their business objectives through the usage of technology inspire you?
If it does, we have the perfect job opportunity for you!
As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience
using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption
of VMware's technology.
Upon joining our Customer Success Technical Adoption Management team, you will have the opportunity to bring your authentic
self to work and use your skills to make an impact and drive change for our customers, products, and company. You will play a
critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value
through success planning /execution, and technical guidance across the entire customer journey.
In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be
able to make a real impact on their success as a business. TAMs find nothing more satisfying than being challenged and being able
to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve
their goals and, at the same time, maintain a great work/life balance.
You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the
customer’s technical goals as they align with their business goals and the overall impact of VMware’s solutions on business results.
Success in the Role: What are the performance outcomes over the first 6-12 months you will
work toward completing?
During the first year, you will onboard into the TAM role and then work with your assigned customers.
● Within one month: articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan
with the customer
● Through the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend
improvements in customer's operations that add value, and proactively drive consumption, customer health, retention:
o Articulated their long-term and short-term goals and how they connect to the bigger picture of their business —
identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.
o Completed relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day
2 operations guidance
o Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption
and consumption
o Presented your achievements and customer progress in regularly though Quarterly Business Review
o You will feel at home communicating key topics of VMware’s solutions across all customer levels to drive realized value
and long-term strategy
● In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft-skills through
VMware’s structured quarterly training programs
The Work: What type of work will you be doing? What requirements, skills, or assignments
will you be performing on a regular basis?
As part of the Customer Success Technical Adoption Manager team, you will be working for a long-term period with a number of
assigned customers. The activities performed are all aligned with a single purpose: to help our customers achieve their desired
outcomes rapidly while using VMware technology.
You will collaborate with the broader VMware team as you perform the following:
● Leverage your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant,
IT vendor, professional services organization, or part of IT team)
● Draw on your experiences with enterprise-level virtualization and ability to map additional VMware solutions to the
customer’s unique business and technical requirements
● Use your tenured expertise with VMware’s Virtual Cloud Foundation (Infrastructure SDDC (vSphere, VCF, )
Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (Aria
Suite, Aria Operations Manager, Aria Automation)
● Utilize a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following
activities:
o Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives
o Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans
o Provide Solution Guidance & best practices review to identify performance optimization opportunities
o Optimize Operations to confirm activities are aligned with stated technology goals & priorities
o Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
● Present and communicate effectively and build relationships with CxO level personnel
● Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product
management and support staff
● You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving
them to completion.
● You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education,
Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our
customers.
● You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that
you gain by working with your customers(s), while also learning from your peers.
What is the leadership like for this role? What is the structure and culture of the team like?
What is your leadership like?
Managers of this organization are very supportive of their teams, their success within their role and their career path for
the future. Team collaboration is encouraged. TAMs are proud of their teams, their customers and what they do at VMware.
Everyone is easy to talk to, approachable and willing to help one another. The TAM organization is focused on the success of clients
The CS TAM team is focused on driving strategic customer outcomes, not just activity, while enabling our customers to derive
maximum value from their VMware solutions. We are critical to the success of VMware and celebrate our role in the future of the
company. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. We do
the right thing for the customer so when our customers achieve their outcomes, we are successful too. We are an open team who
shares best practices, and everyone wants their colleagues to succeed and develop meaningful careers and networks within VMware
and the industry. We support each other and want to give back to each other and our communities so we welcome innovation and
creativity at all levels to be meaningful contributors to our countries and societies.
Where is this role located?
Remote: This role is a home-based office position in or near Northeast Region USA Candidate must be able to travel up to 30% regionally (NOTE:
Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client
visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)
What are the benefits and perks of working at VMware by Broadcom?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or
you can view the complete benefits package by visiting https://www.broadcom.com/company/careers#benefits
● Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
● Generous Time Off Programs
● Employee Stock Purchase Plan (ESPP)
● Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Bachelors and 12+ years of related experience; at this level a postgraduate degree is typically expected or Masters degree and 10+ years of related experience or PhD and 7+ years of related experience
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $103,000 - $164,000.
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
ApplyJob Profile
Must live in/near US Northeast region No employment-based immigration sponsorship Not eligible for employment-based immigration sponsorship
Benefits/PerksAnnual bonus Comprehensive benefits package Dental Discretionary annual bonus Employee Assistance Program Employee Stock Purchase Employee Stock Purchase Program Equity Impactful work Long-term customer relationships Medical Paid Family Leave Paid holidays Paid Sick Leave Vacation time Vision Work-life balance
Tasks- Create success plans
- Drive customer adoption
- Provide technical guidance
Automation AWS Best Practices Business Acumen Cloud Cloud Foundation Collaboration Communication Customer Engagement Customer Experience Customer Health Customer Success Deployment Guidance Innovation IT Leadership Multi-cloud Multi-cloud operating model Operations Guidance Product Management Roadmap Reviews Sales Technical Technical Adoption Technical Guidance Technology Technology assessments VMWare VMware solutions VSphere
Experience3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9