Support Scientist I - AKTA (Remote Role)

Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Support Scientist I for Cytiva is responsible for providing superior scientific support to customers using Cytiva products in their scientific discovery journey.

This position is part of the Scientific Support team located in Marlborough, MA and will be fully remote. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

• Provide pre- and post-sale technical assistance, troubleshooting and product recommendations to both internal and external customers via phone, webchat, and email.
• Participate in product training and activities to develop your knowledge. Maintain an up-to-date basic knowledge of all required company products, services, and their associated support literature.
• Become familiar with standard work regarding maintaining accurate, complete, and up-to-date information on all customer inquiries while prioritizing and processing these in an orderly and consistent manner. Follow all appropriate regulations and processes for customer queries classified as complaints.
• Give presentations/trainings remotely or face-to-face to customers or colleagues, as necessary. Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows and system installations.
• Identify potential opportunities to convert technical inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling).

Who you are:

• Advanced degree (Bachelors required, Masters/PhD preferred) in Life Sciences, Biochemistry, Chemistry, Biomedical Engineering or related field or the equivalent work experience providing necessary knowledge and exposure to fundamental theories, principles, and concepts.
• Requires conceptual knowledge of theories, practices, and procedures in chromatography sciences.
• Must have a minimum of 3 years laboratory experience with Cytiva (GE Healthcare) Life Sciences equipment for Chromatography (AKTA). Working knowledge of the AKTA instrument, Unicorn software, chromatography resins …