Supervisor I, Onsite Services

The Opportunity:

In this role, you will report to the manager of site services and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Remote - San Diego greater area and Mexico

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
• Recognition: Celebrate your peers and earn points to redeem on gifts and products 
• Strong verbal and written communication skills to interact with both customers and various departments within VWR
• Proficient in troubleshooting
• CPR training and OSHA Right to Know preferred
• Inside sales experience and cross-referencing skills a plus

What we’re looking for  

• Education: High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
• Experience: 4–5 years applicable experience in customer services/purchasing/or account management
• Collaboration Tool: Microsoft Teams experience preferred   
• Valid Driver's License and transportation
• Potential to manage Scientific Services
• Spill containment, IATA, DOT, IMDG, and Hazwoper training a plus
• GMP and GLP training a plus
• Must be flexible, adaptable, and multitask oriented
• Ability to self-manage and self-motivate; forward-thinking
• Capable of making sound business decisions with limited consultation with manager

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Lead and direct team efforts as well as performs work provided in SOW related to customer requirements.
• Coach and motivate team members to successfully perform job requirements and to meet/exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.
• Manage of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance.
• Provide training and development as well as back-up to associates to perform required tasks.
• Perform administrative duties such as associate performance appraisals, succession planning, time card review, …