Supervisor, Customer Speciality Services (Remote) - Boston, MA

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

The Corporate Solutions Customer Service team is looking for a Specialty Services Supervisor responsible for oversight of the people and daily operations of the team. This role is focused on providing real time support to ensure a consistent adherence to procedures and high quality results. 

This leader will play an important role in scaling Specialty Services as ezCater Corporate Solutions offerings continue to be built and sold to enterprise customers.

What You'll Do: 

• Manage a team of Customer Specialty Agents and an Operations Specialist and identify opportunities for process improvements that will improve the agent and customer journey.
• Work directly with customers on special projects to support food for work, anticipating challenges and proactive problem-solving resulting in exceptional customer service. 
• Meet and exceed the expectations for both our top-tier customers, internal customers and our Frontline Agents, by achieving service level and efficiency goals.
• Exercise creative license to identify opportunities and implement operational improvements for improving customer service processes.
• Work in alignment with other departments whose efforts overlap with Corporate Solutions (sales, product, frontline leadership, training, enablement) by effectively communicating with other team leaders and stakeholders. 
• Facilitate and lead monthly team meetings. 
• Collaborate with the Corporate Solutions Service Manager to scale the team and manage change as Corporate …