Strategy & Operations Manager, Banking-as-a-Service (BaaS)

Chicago, IL / Toronto, Canada / Remote in the United States

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s Banking-as-a-Service (BaaS) team enables users to build and launch successful card programs (Issuing), provide access to fast, flexible financing (Capital), and embed rich financial features into their products (Treasury). 

As part of the BaaS organization, the BaaS S&O team works cross functionally within our group and across Stripe to drive and enable the growth of the business. We lead mission critical, cross-functional efforts, deliver objective analysis and insights, incubate new roles, and execute on strategic initiatives. You may dig into winning new market segments, design new business systems and processes to scale our group, help us build and launch new products, or unlock new revenue opportunities. Whatever it is, we work on what will move the needle most for Stripe. 

What you’ll do

We are hiring a lead for the BaaS S&O team who will be responsible for managing a team of 3-to-4 Individual Contributors (ICs). A successful candidate will have a demonstrated ability to work entrepreneurially in ambiguous, fast-paced environments, think strategically and analytically to identify cross-functional challenges, and build consensus to execute complex projects. This individual will also have strong leadership experience in building high-performing teams as well as have a deep understanding of what will be needed to properly scale a high growth business. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!


  • Partner closely with Product leadership to define the long-range vision, strategy, and priorities for the team.
  • Lead or advise on mission-critical product and GTM strategy initiatives.
  • Help shape the product roadmap for the BaaS business through robust gathering of competitive intelligence and user insights.
  • Partner with GTM leadership to drive GTM strategy and lead commercialization of key product launches.
  • Partner with Finance to drive planning processes, including investment decisions, strategy updates, operational plans, and OKRs.
  • Maintain a pulse on the financial health of the BaaS business, highlighting key metrics and trends and developing action plans to drive improvements. 
  • Oversee the efficient running of the BaaS organization, creating the processes and conditions that enable the BaaS teams to do their best work, efficiently.
  • Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. Bring your experience and contextual knowledge to bear on the problems that teams need to solve.
  • Inspire, lead, and coach a team of embedded strategy and operations professionals.


Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 10+ years of work experience
  • 5+ years of experience in a combination of program management, product management, business operations, strategy and operations, finance, and consulting
  • 3+ years of working directly with C-level executives and their direct reports
  • 3+ years of people management experience
  • Proven track record of defining and executing complex programs with global teams across multiple functions
  • Effective communicating at all levels of an organization from executives to project teams
  • Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders
  • A strong operator with experience making sound, data-driven decisions
  • Thrive in solving ambiguous problems and see opportunities where others see chaos
  • Relentless focus on users and solving for their needs and wants

Preferred qualifications

  •  Experience working in FinTech, Payments, and/or BaaS strongly preferred.

Hybrid work at Stripe

This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

Pay and benefits

The annual US base salary range for this role is $184,200 - $276,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. Apply