Strategic Program Manager - Customer Success - Canada
Canada - Remote
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.
The Strategic Program Manager will prioritize, implement, and lead large-scale transformational initiatives across the Customer Success organization. This role requires a passion for streamlining execution, centralizing processes, and optimizing change management. Successful candidates have strong business acumen and an insatiable curiosity to understand operations and improve the customer experience.
We are looking for candidates who will champion, role model and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally.
This role is open to candidates residing in Canada.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire …
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Benefits/PerksArchitect of your own career Autonomy Autonomy and support Autonomy and support to make an impact Base salary + bonus Equity refresh awards Opportunities for growth Restricted stock unit awards Support Total Direct Compensation
Tasks- Champion, role model, and embed Samsara’s cultural principles
- Change Management
- Documentation
- Reporting
- Solve complex problems
- Work with stakeholders
Business Acumen CAN Change Management Cloud Collaboration Communication Customer Experience Customer Success Engineering Hardware Infrastructure Internet of Things IoT KPIs Legal Manufacturing Operations Product Product Solutions Program Management Recruiting SaaS Sales Strategy Supply chain Sustainability Systems Telematics
Education TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8