Staff Product Manager, Workflows - Americas Remote

Hello! I’m LJ, Director of Product at Customer.io.

I’m looking for a Staff Product Manager to join our Workflows team, enabling companies worldwide to create highly personalized journeys for their customers, and directly impacting millions of people who receive messages from our platform every day. You'll join a team of highly skilled and empowered product managers in a remote and distributed company of over 250 team members across 17 countries.

This role is perfect for you if you’re energized by complex problems at scale and undaunted by debates about infrastructure performance, costs, and reliability. You'll stay deeply connected to customers, gathering insights to champion their needs within the team, while partnering with engineering and design to create a workflow experience that balances powerful features with ease of use (check it out!).

And you’ll be learning, building, and shipping within a supportive and disciplined product environment. At Customer.io you’ll find a culture of innovation and customer focus, balanced with profitability and strong financials. Check out this report for an overview of the landscape and how we stand out.

What you'll do

• Lead the Workflows squad in achieving strategic outcomes with solutions that are:
  • Valuable (our customers choose to use)
  • Viable (the solution works within the constraints of the business)
  • Usable (our customers can figure out how to use)
  • Feasible (our engineers have the skills and technology to implement)
• Develop a deep knowledge of our prospects and customers, industry trends, and the competitive landscape. Use this knowledge to educate, advocate, and influence within the company.
• Find and nurture ideas from anywhere in the company, expecting many of the best ideas will not be your own.
• Take accountability for results, …