SRS Safety Alerts Specialist - Part Time
Remote
At HopSkipDrive, our goal is to create opportunity for all through mobility.
We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.
Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.
Who We Are
Our Safe Ride Support team takes pride in ensuring every ride is completed safely and smoothly. As a Safety Alert Specialist you will be a critical player in delivering on our promise “Safety is Everything” and will help us achieve this goal in the following ways:
- Monitor a high priority alert queue of potential safety issues
- Complete a high volume of outbound calls
- Send and quickly respond to SMS/Chat messages and email
- Recognize potential safety issues and quickly determine the safest outcome for all users
- Maintain adherence to HopSkipDrive policies and processes
- Use our CRM (Kustomer) to log phone calls, chats, and SMS conversations
- Multitask with several apps and software programs to handle daily tasks
- Recognize and report to leadership trends in issues and complaints
Who You Are
You are incredibly curious digging in when something feels “off” and always maintaining a safety mindset. You have strong decision making skills and feel confident determining the appropriate next step based on incomplete information. With the following skills, you’ll make a tangible and immediate impact:
- Excellent communication and interpersonal skills with a strong understanding of the importance of timely and relevant updates
- Maintain safety as a constant north star and exude calm under pressure
- Thrive in ambiguous situations with the ability to stay organized and focused
- Critical thinker, comfortable with owning your decisions
- Detail oriented with strong documentation skills
- Open to feedback and a desire to excel in a fast paced environment …
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RestrictionsCA CO DC FL Fully remote IL IN MD MI MO NC NJ NM NV NY OK OR Remote SC TN TX UT VA WA WI
Benefits/Perks401(k) Dental Dental Insurance Equity Flexible Vacation FSA Fully remote Life Insurance Medical Medical Insurance Vision Vision Insurance
Tasks- Make outbound calls
Communication Critical thinking CRM Decision making Detail oriented Documentation Excel Interpersonal Leadership Make Mobility Multitasking Safety awareness Transportation
Experience0 years
Timezones