Sr. Player Support Operations & Strategy Lead - United States, Remote

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

PlayStation Studios is on the lookout for an accomplished senior gaming player support leader to become the Sr. Player Support Operations & Strategy Lead for our Live Service team. This vital role focuses on crafting, developing, and operationalizing a sophisticated player support framework tailored to our diverse live service game portfolio.

This position is designed for a passionate industry veteran known for a strategic mindset, exceptional player support expertise, and a collaborative approach to managing comprehensive player support needs and retention strategies across various platforms, including console, PC, or mobile.

You will report directly to PlayStation Studios’ Director of Player Engagement, playing an instrumental role in evolving our player support strategies and contributing significantly to the success and health of our live service offerings.



  • Collaborate closely with the Director of Player Engagement to refine and operationalize the strategic vision for player support, guaranteeing effective and cohesive execution across PlayStation Studios’ live service titles.

  • Innovate, develop, and implement best practices, tools, and processes for player support, focusing on streamlining operational workflows and elevating efficiency and effectiveness …

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Job Profile


North America


United States


Bonus package Dental Employee Discounts Medical Paid Time Off Vision Wellness program


Data analysis Strategy Development

  • Collaborate with cross functional teams
  • Collaboration with cross-functional teams
  • Implement best practices

Fully remote


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9