FreshRemote.Work

Sr People Partner

Americas Remote

We are seeking a dynamic and experienced Senior Human Resources Business Partner to support our global team in an accelerated and innovative environment.

The People Partners at Customer.io are dedicated advocates for our people- they leverage their expertise in data analytics, change management, and industry knowledge. They utilize these skills to propel Customer.io’s transformation, agility, and efficiency to deliver meaningful outcomes for both our team members and the business.

This role is crucial in aligning HR strategies with business objectives, fostering growth, and driving change management initiatives. You will collaborate with a cross-functional team to design and implement strategies for talent management, development, motivation, retention, and organizational effectiveness. Strong communication, critical thinking, and workforce planning skills are essential for success in this role. If you are passionate about building a supportive and high-performing culture, we invite you to join our collaborative team.

Some things you'll do

  • Strategic Planning and Partnership: Work with your respective leaders within assigned departments to understand business strategies, diagnose current organizational performance, and develop/deliver plans to build necessary organizational capabilities and foster growth.
  • Performance Management: Partner with the Director of People Experience and Sr. Director of Total Rewards to lead the annual and bi-annual review process which focuses on performance management, compensation adjustments, and talent development.
  • Employee Relations: Partner with managers and employees to address various employee issues or concerns fairly and manage conflicts to promote a positive work environment. Develop and implement effective strategies to proactively manage employee relations issues.
  • Organizational Design and Development: Assess organizational structures and work with leaders to identify areas for improvement and implement changes to enhance efficiency and effectiveness.
  • Change Management: Become a champion for change through proven experience leading organizational change and building this capability in others.
  • Leadership Coaching: Proactive outreach with leaders to develop key relationships. Strive to establish strong partnerships to understand their needs within the context of business objectives. Provide coaching/guidance during times of complexity with clear communication to managers, senior leaders, and C-suite executives.
  • Data Analysis: Review and analyze People metrics and analytics (including data on employee experience and life cycle) to identify trends and make informed decisions and recommendations for improvements.
  • Employee Engagement: Work with your respective leaders to assess, create, and implement innovative solutions for a variety of different employee engagement initiatives for the teams.
  • People Programs: Develop and implement comprehensive people programs company-wide that foster employee growth and development.
  • People Team Mentorship: Be a key member of the People Experience team helping to develop strong HR capabilities. Provide mentorship and guidance to People team members.

About you

  • You’re a self-starter with strong results orientation and strong communication and presentation skills.
  • You’ve got a consistent track record of reliability and willingness to focus and commit to the work that drives significant impact.
  • You are a champion for change. You’ve worked with leaders and employees to bring them along the journey for change and reduce friction along the way to ensure adoption
  • You care deeply about employee engagement, team member’s well-being, and DEIBs. You are passionate about developing programs to support this.
  • You are creative and understand the importance of tailoring programs, strategies and suggestions are not a one-size-fits-all.
  • You’ve got a proven track record in being agile; you adapt and pivot where necessary and have a growth mindset when learning new skills.

What we're looking for

  • Proven HR experience in the following areas: organizational design, change management, performance management, DEIBs, culture champion, coaching/development, people programs such as rewards/recognition, and data analysis.
  • Strong business acumen: ability to understand what performance objectives drive business outcomes; you leverage thoughtful data and analysis to help make informed business decisions
  • Experience working with senior management: You’ve worked with senior leaders (including C-suite) before and have demonstrated high levels of influence and accountability for driving the people agenda in partnership with senior leaders
  • Global impact: demonstrated capability in establishing trust, fairness, and credibility with team members, managers, and cross-functional partners in a global environment
  • Collaborative Problem Solver: operate seamlessly with key partners across the People Team including Recruiting, People Operations, and Total Rewards.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $130,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

  • Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
  • One month sabbatical after five years at Customer.io
  • We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

  1. 30 minutes with a Recruiter
  2. 45 minutes with the Hiring Manager
  3. 30 minutes with Sr. Director, Total Rewards
  4. 30 minutes with a fellow People Partner
  5. 30 minutes with a Group Leader
  6. 30 minutes with VP, People

Apply