Sr Agile Product Owner

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

Product Owner will join the EBSCO FOLIO product team developing a next generation enterprise wide library management system that provides the services required for daily workflows to support operation. Working with the development team & external software contractor teams, the Product Owner is expected to understand what type of work all teams are responsible for and how that work is carried out.

What You’ll Do

• Coordinate with stakeholders and subject matter experts to shape the vision and requirements of new platform components and features – Act an evangelist for the platform, sharing information both internally and externally to help ensure the success of the platform
• Able to internalize broader platform strategy such that it informs platform specifications and feature priorities – Work with customers to understand personas, use cases, and market landscape
• Customer engagement – Conduct proactive reach-outs, coordinate with Sales to establish a communication channel with customers to enable their adoption, assist them with promoting adoption among their users 
• Market Feedback tracking – Maintain inventory of Customer-generated and User-generated feedback. Troubleshoot/triage service issues reported by customers and end-users (internal and external). Determine pervasiveness and impact of market-driven issues and map those to product roadmap & prioritization
• Work as an embedded resource to one or more scrum teams –Works both within teams and across the organization coordinating with colleagues to ensure the ultimate integrity of platform capabilities between different modules/apps and teams/organizations
• Responsible for the creation and acceptance of user stories – Produce clear, detailed and measurable product requirements including …