Sr Account Manager - Remote

About Airship

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization — mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

We are seeking a results-driven Senior Accounts Manager to manage our account portfolios in the Media, Entertainment, and Travel/Hospitality verticals. You will be developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs in order to drive increased adoption of Airship services. To ensure success as a Senior Accounts Manager, you should possess extensive sales experience in a related industry and the ability to generate business leads. An outstanding Senior Accounts Manager will be someone whose customer-oriented approach and sales expertise result in increased profitability.

Responsibilities:

• Maintaining assigned key accounts and providing ongoing client support.
• Developing and implementing client relationship management strategies.
• Communicating with key clients to monitor client expectations and satisfaction.
• Identifying new business leads and contacting prospective key clients to promote products and services.
• Establishing efficient communication channels and liaising between key clients and internal departments.
• Recommending and implementing improvements to the management of key client relationships.
• Handling client queries and finding innovative solutions for complex problems.
• Monitoring sales performance …