Software Engineer - Solutions and Delivery

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Remote, NA

We are looking for a full-stack software engineer who is passionate about working with customers as much as developing code for cloud and premise solutions. As a Professional Services team, we integrate, extend, and expand Genesys products to match our customer’s vision. Primarily, we build for AWS using NodeJS and ReactJS but having experience in .NET and Java are still part of the build portfolio. Our primary focus is the Genesys Cloud platform, a multi-channel, Enterprise grade communication and collaboration platform for the Contact Center.
 

The ideal candidate will demonstrate an understanding of working in the language of the Contact Center, Genesys Cloud, Cloud Computing/Infrastructure, Security, Artificial Intelligence, and programming at scale. Additionally, the candidate should have examples of coding experience in 3rd party platforms such as Salesforce, Dynamics, EPIC or similar applications and be able to hold their own in Financial, Healthcare, State and Federal US government engagements.
 

You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design and development challenges. Genesys Professional Services engineers think through implementation details of scale, security and usability. Being a member of the team, you are expected to show up strong, be bold and build customers relationships by demonstrating knowledge, skill and confidence in your deliverables.
 

Responsibilities

• Collaborate and consult directly with customers as an individual contributor in our Professional Services team.

• Engage critical thinking from pre-sales through software design, development, testing, deployment, and support.

• Develop front, middle and back-end software for components, services, applications, and …