Social Media Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Social Media Manager, Genesys

Remote-friendly 

October 2024 

We are looking for a Social Media Manager to join our demand generation team.  

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. As a champion for the role awareness efforts can play in driving business impact, the Social Media Manager will be responsible for executing the company’s global social media strategy, working across our corporate channels and bridging internal structures to tell a cohesive story that reinforces the power of delivering empathetic, personalized experiences at scale. The ideal applicant will possess strong knowledge of (and passion for) the social media landscape and the potential social has to drive impact. This role will be instrumental in increasing our social media presence through owned, earned and paid efforts to elevate brand awareness among customers and prospects.  

   KEY RESPONSIBILITIES 

• Post social media content and manage channels day-to-day 

• Manage social media programs from concepting through to creative development and execution to ensure output is suited for the audience, platform and message 

• Contribute to and build on social media strategies that drive community growth and engagement 

• Analyze engagement data and draw actionable insights to increase performance and identify opportunities for growth 

• Champion employee advocacy program to activate employees and drive additional social awareness and engagement from the employee audience  

• Identify opportunities to build relationships with influencers, content creators and thought leaders to amplify key messages  

• Stay up to date with latest social media best practices, technologies and trends -- within and beyond the B2B space  

QUALIFICATIONS 

• 5+ years relevant work experience  

• Deep experience with social media management platforms and social listening tools 

• Experience writing snappy, eye-catching post copy, headlines, video scripts, etc. 

• Excellent communication skills and comfort with presenting to cross-functional teams  

• Ability to manage multiple projects simultaneously 

• Ability to prioritize and adapt to change in stride  

• Experience driving an employee advocacy program is preferred 

• Event planning and support is preferred 

• Influencer marketing is a plus  

• Experience in the technology industry is a plus 

• Positive attitude and growth mindset are critical 

• Willingness to travel to key events – up to 10% 

ABOUT THE CANDIDATE  

You understand that social can find its way to an audience at any time: mid-scroll or with search intent. You are curious and motivated by problem solving. You understand the differences in B2B objectives but bring a B2C point of view to the table – after all, customers are people, too.  

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.