SOC Support Specialist - Weekend Shift - Remote US

Reports to: Product Support Manager

Location: Remote US

Compensation Range: $50,000 - $65,000 Base plus bonus and equity

What We Do:

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. 

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

What You’ll Do:

As our SOC Support Specialist, you will be the essential intermediary between our partners and our internal Security Operations Center (SOC) team. This pivotal role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity operations, to facilitate effective service delivery and ensure partner satisfaction.

Responsibilities:

• Serve as the first point of contact for partners, addressing queries and concerns regarding cybersecurity issues
• Monitor security alerts from partner networks, analyze them for severity, and escalate them to the SOC team as needed
• Translate and communicate technical details and SOC actions to partners to ensure clarity and understanding
• Coordinate incident phone calls and follow-up activities between partners and the SOC team
• Advise partners on security best practices and preventive measures based on the insights …