Shared Services Analyst (Remote)

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Shared Services Analyst. 

Remote, work from home opportunity. 

West Coast Hours (9:00 AM - 6:00 PM)

Responsibilities 

• Responding to internal and external communication and requests in a timely fashion 
• Liaison with other departmental teams to ensure accuracy of deliverables and facilitate an exceptional client experience through project completion 
• Maintain all data (entry, integrity, reporting, etc.) in CRM for all Global engagements 
• Create agreements, proposals, and estimates for Legal Technology engagements 
• Research case information and perform internal conflict checks for new engagements 
• Perform project and data analysis on internal systems to provide timely metrics and bill points in support of Sales and Client Services; includes but not limited to account history, financial status, estimates and executive level reporting 
• Utilize analytical, organizational, problem-solving, and attention to detail to ensure accuracy of account information, invoices and reporting for internal and external clients 
• Knowledge of internal business systems and the operational source systems where metrics derive 
• Manage multiple client projects at any given time, collaborating with Sales, Project Managers, Operations, and at times external Firms and End Clients 

Qualifications 

• Bachelor’s degree or equivalent work experience 
• Ability to effectively organize and manage multiple projects and encourage team to do the same 
• Strong understanding of department goals and willingness to work with a team to achieve them 
• Ability to effectively and adeptly communicate (verbally and in writing) both internally and externally to successfully accomplish objectives portraying knowledge and confidence 
• Knowledge of the concepts, principles, management, and processing of electronically stored information (ESI) as they relate to legal matters 
• Capability to manage multiple projects and work on a tight timeframe 
• Ability to work in a dynamic environment with changing reporting needs 
• Proficiency in Microsoft Office Suite, including Excel, CRM systems (Salesforce preferred), ERP system experience 
• Flexibility to work early morning, evening or weekend hours as needed; and  
• Flexibility to handle additional special projects as assigned 

Expectations 

• Response Time – Analysts are expected to ensure timely response to internal and external customers.  Be proactive by providing updates on a regular basis.  
• Communication – Be clear and concise, “Close the Loop”.  Do not assume everyone has the needed information.  Communicate with empathy and respect. Remain open minded and listen to teammates. 
• Teamwork – Foster Teamwork. Be the POD member you would most want; exhibit the qualities that POD members would most desire. Be accountable to each other and provide support as needed.  
• Ownership – Take pride in your work.  Hold yourself accountable for internal and external deadlines. Use the resources that are available to you. 
• Positive Mindset – Foster the Positive Mindset. Engage in discussions that improve our processes and workflows. Offer and solicit solutions where needed.  
• Embrace Change – Change is inevitable and embracing change encourages development both personally and professionally. 

Why You will Love Working for KLD

At KLD we invest in employees and their families by placing their wellbeing first.  We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks.  We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $55,000 to $65,000.

• This position is 100% remote, and we offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
• Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
• Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
• Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
• A focus on continuous professional development through various training and education reimbursement programs.
• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together.
• A surrounding team of mission-driven individuals who genuinely love what they do.
• Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
• FREE Employee Support Program (ESP) because we all could use a little help and support every now and then.
• 401(k) with employer match to help our employees achieve financial success.
• KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
• To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

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