Services Operations - Team Lead Northern California
USA-CA Remote
The Opportunity:
In this role, you will report to the Site Services Supervisor and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.
Shift: (7am - 4:30pm) Monday–Friday
Location: San Francisco Bay Area
This position is not remote. The ideal candidate should live in the San Francisco Bay Area and will be responsible for traveling to various locations throughout Northern California, with the possibility of traveling outside of California up to 25% of the time.
Mileage reimbursement is provided for trips from your home to client locations, along with a bonus program for overnight travel assignments.
What we’re looking for
Education:
High school diploma or GED is required.
An associate's degree or an undergraduate degree in a business or science-related field is preferred.
Experience:
Experience in purchasing, account management, and customer service is required.
2–3 years of supervisor or leadership experience is required
Collaboration Tool: Microsoft Teams experience preferred.
Preferred Qualifications:
Valid Driver's License and Reliable Transportation
Proven time management, forecasting knowledge, and/or expediting experience.
Ability to work independently and effectively prioritize multiple competing tasks.
Proficiency with the Microsoft Office suite, including Word, Excel, and PowerPoint.
Strong problem-solving and analytical skills.
Strong presentation skills.
Solid written and verbal communication skills
How you will thrive and create an impact
Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:
Coordinate and leads team efforts and performs work provided in SOW (Statement of Work) related to customer requirements
Coach and motivates team members to successfully perform job requirements and to meet or exceed goals and objectives.
This responsibility includes monitoring and reporting on the progress of orders and department performance, ensuring that they align with established metrics and standards.
Maintain Standard Operating Procedures (SOPs), Statements of Work (SOWs), Standard Performance Indicators (SPIs), and Key Performance Indicators (KPIs).
Facilitating training programs and resources to help team members acquire the skills and knowledge necessary to carry out their duties effectively.
Perform administrative duties such as providing input for performance management, reviewing time cards, and scheduling vacations.
Facilitating communication and coordination between these parties to ensure customer needs are met, and sales objectives are achieved.
Handling miscellaneous tasks and responsibilities as necessary to support the overall functioning of the team and organization.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Pay Transparency:
The expected pre-tax pay for this position is
$58,000.00 - $97,000.00Actual pay may differ depending on relevant factors such as prior experience and geographic location.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
ApplyJob Profile
Must live in San Francisco Bay Area Not fully remote Remote
Benefits/PerksBonus program for travel Career growth Global team Inclusive culture Learning experiences Medical Mileage reimbursement
Tasks- Coach team members
- Coordinate team efforts
- Ensure customer needs are met
- Facilitate training
- Maintain SOPs
- Monitor performance
- Perform administrative duties
- Reporting
Analytical Biopharma Collaboration Communication Customer service Excel Expediting Forecasting Key Performance Indicators Leadership Microsoft Microsoft Office Microsoft Office Suite Microsoft Teams PowerPoint Presentation Problem-solving Reporting Sales Time Management Training Word
Experience2-3 years
EducationAssociate's Degree Business Degree Diploma GED High school diploma Industrial Laboratory Related Field Science Undergraduate Degree
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9