Service Technician - NYC (CA300)

NYC, NY, US, 1001

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Water Treatment Service Technician


Chem-Aqua is the wholly owned water treatment subsidiary of NCH Corporation, a privately owned specialty chemicals, maintenance supplies, and services company with over $1 billion in annual sales. We are seeking top-tier talent to support our growth strategy. We offer an unparalleled training program, uncapped income potential, and a culture that recognizes results, yet embraces the importance of work/life balance. Join the Chem-Aqua team, where your initiative and contributions will be noticed and make a difference.


The Service Technician is a field-based position providing hands-on servicing of boiler and cooling water systems for our existing customer base, including but not limited to chemical testing, monitoring, calibration, repair of chemical-feed-related equipment, and visual inspections of systems when necessary.  This is a remote position.



  • Perform assigned water testing and sampling as required
  • Communicate, record, and maintain relevant information regarding treatment operations
  • Schedule service and sales calls, including daily, weekly and monthly reporting
  • Accurately report service calls
  • Perform diagnostics on water treatment equipment: reverse osmosis Systems, water softeners, and other water treatment/conditioning systems.
  • Determine system condition, identify malfunctions, and take corrective actions
  • Provide routine preventative maintenance services; inspection, cleaning, and calibration of system components as necessary to assigned accounts
  • Assist in identifying additional service needs and opportunities while developing and implementing customized solutions for our customers
  • Maintain customer chemical inventory which may include lifting
  • Other duties as assigned



  • Highly motivated, self-starter with the ability to build relationships
  • 3-5 years of work experience in a field using mechanical principles
  • Experience in the water treatment or related industry a plus
  • Ability to work flexible schedule, some weekends may be required
  • Very organized with exceptional follow-through abilities
  • Ability to multi-task in an active working environment
  • High School Diploma or equivalent
  • Knowledgeable in MS Office applications
  • Knowledgeable in using a computer, tablet, smart phone, and other work related technology
  • This position requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
  • Work is conducted both indoors and out with varying environmental conditions
  • Must be able perform physical work in a HVAC, cooling towers, or boiler equipment environment requiring exposure to chemicals, noise, hot & cold temperatures and inclement weather
  • Required work activities include but are not limited to, climbing and descending stairs and ladders (from 10-30’ in height), sometimes while carrying drums of chemicals weighing up to 50 pounds …
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