Senior UX Program Manager

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

As a Senior UX Program Manager, you’ll work from the Design Systems team to manage horizontal program initiatives that cut across Smartsheet product areas. You’ll leverage Product, Engineering and Design processes to implement a roadmap and deliver exceptional experiences to our users. You will build connections across the organization, set priorities for your programs, and work alongside Smartsheet leadership to deliver on our promises to customers. 

This role will report to the Design System Director and can be located remotely from any state in the United States where Smartsheet is a registered employer or in our Bellevue, WA Headquarters.

You will:

• Work closely with UX designers, product managers, engineers, and other stakeholders to align program goals with overall business objectives
• Define program and project success metrics, influence stakeholders to take action, and validate the impact of solutions
• Be a strong and vocal advocate for the value of high standards from both the user and business POV
• Monitor program inputs and outputs to identify opportunities to learn and teach through each commitment, seek force multipliers, and dismantle systemic barriers
• Identify and mitigate risks, tracing progress, resolving conflicts, ensuring quality and reporting on status
• Understand the needs and priorities of multiple stakeholders/users to improve program effectiveness and drive adoption of accessibility
• Foster positive relationships with internal and external partners involved in the program
• Establish and maintain a framework and mechanisms to guide decision making that errs on the side of the customer while demonstrating a deep understanding of technical and business factors
• Support other duties as needed

You have:

• 6+ years program management experience (at least 4 in an i18n, l10n, or a related role)
• Willingness to explore opportunities to leverage automation and technology to streamline the creation, maintenance, and distribution of UX resources
• A firm grasp across key concepts in UI, UX, localization, and accessibility standards
• Familiarity with internationalization principles, Translation Management Systems, i18n tools (e.g. Globalyzer)
• Experience rolling out new tools or capabilities, including training/supporting cross-functional internal customers
• Experience across geographically distributed teams; Proficiency in a second language is a big plus
• Excellent communication, facilitation, interpersonal skills, to clearly communicate and lead a diverse, multi-disciplinary team. Able to translate technical concepts to a business and non-technical audience
• Experience working in SCRUM/Agile frameworks
• A team player able to build and maintain technical relationships, to manage priorities and demands from stakeholders across the company, and create consensus and approvals without direct reporting lines
• Strong work ethic, integrity and collaborative approach to work. Willingness to roll up your sleeves and get things done
• Quick to learn and understand new technical concepts and technologies. Takes smart risks and champion new ideas
• Strong bias for action and an ability to deal with great ambiguity

Current US Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Stock - Restricted Stock Units (RSUs) for eligible roles
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. 

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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