Senior Risk Manager, Product Quality

US, WA, Virtual Location - Washington

Amazon's Perfect Order Experience team works to ensure that customers can buy with confidence on We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for Sellers.

We are looking for a Senior Risk Manager with a passion for data and delivering results who will drive programs and processes to improve overall customer trust and confidence to shop on Amazon. You will enjoy working with one of the richest data sets in the world, uncovering buyer and Seller issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for thousands of merchants participating in our Marketplace on a regular basis.

The ideal candidate will be an innovative leader who obsesses over Customers and empathizes with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams and have a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization and will deliver results that help Sellers. They will have a proven track record of working across policy, legal, product, engineering, data science and operations teams to deliver successful program launches.

Key job responsibilities
This Risk Manager can expect to:
-Drive our strategy to ensure customers receive the product they expect, without any product condition defects, and if they do not - identify ways to close these gaps long-term
-Define roadmaps to achieve business goals, which includes solving for key drivers to reduce counterfeit and other product condition defects and designing solutions that eliminate issues
-Design, develop, and deploy programs in partnership with product, engineering, policy and science teams
-Work with business stakeholders and tech teams to define needs, build solutions, and measure results
-Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability
-Lead and manage day-to-day program requirements with operations teams and program and product managers
-Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization
-Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement

About the team
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