Senior Remote Care Product Engineer
United States - Sylmar : 15900 Valley View Court
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This Senior Remote Care Product Engineer position works out of our Sylmar, CA location in the Cardiac Rhythm Management Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
What You’ll Work On
The Sr.Remote Care Product Engineer will provide advanced technical support and troubleshooting for our medical device products. This role requires a deep understanding of our technology, excellent problem-solving skills, and the ability to manage complex projects. The ideal candidate will have at least 10 years of experience in technical support and project management.
- Provide advanced technical support to resolve complex issues related to our medical device products.
- Act as functional manager for junior team members, evaluate performance and related HR functions.
- Collaborate with Tier One support to escalate and resolve customer issues efficiently.
- Conduct thorough diagnostics and troubleshooting to identify root causes of technical problems.
- Manage and prioritize multiple support tickets and projects simultaneously.
- Develop and maintain detailed documentation of support processes and solutions.
- Work closely with the engineering and product development teams to provide feedback and improve product performance.
- Lead and participate in cross-functional projects to enhance customer support and product quality.
- Train and mentor other support staff to improve overall team performance.
- Ensure compliance with industry regulations and company policies.
Required Qualifications
- Bachelor’s degree in Biomedical engineering (BME) or a related field plus
- a minimum of 8 years of experience in a related role.
Preferred Qualifications
- 8-10 yrs. experience in technical support, preferably in the medical device industry.
- Proven project management experience with a track record of successfully managing complex projects.
- Strong technical knowledge of medical devices and related software.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using support ticketing systems and diagnostic tools.
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
The base pay for this position is
$109,300.00 – $218,500.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
United States > Sylmar : 15900 Valley View Court
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 10 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Apply
Job Profile
Remote
Benefits/PerksCareer development Education benefit Education benefits Excellent retirement savings plan Freedom 2 Save student debt program Free medical coverage Free medical coverage for employees FreeU education benefit Great Place to Work Health and wellness benefits Innovative technologies Recognized as a great place to work Retirement savings plan Retirement savings plan with high employer contribution Student debt program Tuition reimbursement Wellness assessment Work that matters
Tasks- Collaborate with teams
- Customer support
- Documentation
- Document processes
- Ensure compliance
- Manage projects
- Product development
- Project management
- Provide feedback
- Provide technical support
- Resolve customer issues
- Technical Support
- Train and mentor staff
Analytical Biomedical Engineering Branded generic medicines Cardiac rhythm management Cardiac Rhythm Technologies Communication Compliance CRM Cross-functional Collaboration Customer Support Diagnostics Diagnostic Tools Documentation Education Engineering English Healthcare Interpersonal Management Medical device Medical Devices Nutritionals Problem-solving Product Development Project Management Reimbursement Support ticketing systems Technical knowledge Technical Support Troubleshooting
Experience10 years
EducationBachelor's degree Biomedical Engineering Healthcare Related Field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9