Senior Product Manager (Must be located in the East Coast, United States) - United States - Remote

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.

Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We seek an innovative, design-focused, growth-focused product manager who can join our team and help make PolyAI the best conversational AI platform.

In this role, you will guide roadmap planning for our user-facing products, and oversee go-to-market activities for new products and features in the portfolio. You will be up to speed on the market landscape in order to articulate a market-differentiated product experience that addresses the sophisticated needs of our customer base. You will need to influence peers on new product introductions, run the operational practices, and oversee execution for your product areas.

Salary range for this role: $150,000 - $175,000 

Responsibilities

• You will deconstruct complex problems by utilizing your product and technical depth
• You will drive product features for your product area from concept to launch and successful iteration in a fast-paced customer experience-obsessed organization
• You will create product specs to crisply narrate problems, identify requirements, set goals, and define success metrics to help design and engineering teams build the solution
• You will ensure that designers and engineers deeply understand customer pain and can test their ideas rapidly
• You will find a way to get the data you need and whip it into an insightful story with no help. You know how to use this data to make decisions without getting stuck in analysis paralysis …