Senior Manager, Provider Operations


About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Senior Manager will oversee and manage clinical capacity as well as optimize licensing and credentialing in consideration of demand drivers and growth strategy. This role will use analytical rigor to balance strategic and operational priorities, maintaining and scaling our practitioner network to meet  - and anticipate  - demand for clinical services. A core responsibility of this role will lead day to day capacity and provider operations and provide real time, retrospective, and prospective insights into capacity and utilization. 

In addition, this role will take  lead in owning select projects that both tie to our Annual Operating Plan, and respond to needs driven by new agreements with clients. Own in this context means end-to-end: from discovery to post-launch retrospective. 

This role will directly manage capacity management, scheduling and licensing and credentialing staff members and closely collaborate with Parsley's Clinical Leadership, Data, Finance, People & Culture, Product, and Growth teams.

What you’ll do:

  • Leads clinical capacity management and operational efforts, including availability assessment, capacity forecasting and optimization for all Clinical staff.
  • Manages Capacity Management and Provider Operations team by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback and addressing performance problems and issues promptly in alignment with our values. 
  • Advises Medical Director, People & Culture, and Finance as to Clinical Staffing needs, and mix (Tiering,1099), as well as optimal national-level state licensing mix
  • Develops and executes workforce planning strategy and oversees staff managing clinical schedules.
  • Establish and deliver reports on an regular cadence to the Executive team regarding utilization and capacity metrics
  • Designs and maintains rigorous analysis practices using business intelligence methods and approaches while maintaining data integrity. Typical areas of analysis include: Clinician staffing mix, capacity thresholds, forecasting, national licensure levels, panel status (open/close), credentialing, and provider template optimization.
  • Works cross-functionally with clinical leadership, finance, sales, product, and growth to understand key drivers and inputs of Capacity.
  • Establishes key performance indicators (KPIs) and metrics to manage capacity and wait time SLAs. 
  • Closely monitors capacity coverage gaps and makes data …
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