Senior Manager, People Experience Platforms - Remote - US

​​See yourself at Twilio.

Join the team as Twilio’s next Senior Manager, People Experience Platforms

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is a critical role on our HR Technology team to lead the digital people experience, encompassing oversight of  the implementation, integration and management of our ServiceNow HR Service Delivery (HRSD) module. This role plays at multiple altitudes - having a deep understanding and capabilities within Twilio’s system configuration, and using that technical knowledge to define and drive a holistic experience platform strategy.  Additionally, the role involves partnering with the AI and IT teams to build our strategy for automation and Artificial Intelligence (AI) that align with Twilio’s overall HR strategy to provide Twilion’s great digital experiences at global scale. Key to success in this role is building partnerships with HR client groups and IT partners to build a cohesive experience. 

Responsibilities

In this role, you’ll:

• Participate in strategic planning to develop and drive the HRSD, RPA and AI roadmaps aligning it with overall HR and business objectives.  
• Oversee the selection, implementation and optimization of ServiceNow HRSD applications ensuring they meet short-term and long-term business needs and enhance the digital people experience at Twilio.
• Manage delivery of HRSD project and enhancements leveraging a team of twoServiceNow …