Senior Manager, Knowledge and Engagement

About Measurabl

Measurabl has developed the leading ESG (environmental, social, governance) data management solution for commercial real estate—and we’re looking forward to doing so much more! Our team is a diverse group of innovators, leaders, and creators who are passionate about the work we do. We believe technology plays a central role in creating a sustainable, equitable world, and we’re working to build something that matters.

Overview:

• The Sr. Manager of Knowledge and Engagement, you will be responsible for developing and delivering training programs, managing internal and external knowledge-sharing initiatives, and enhancing customer and industry engagement. This role is crucial in ensuring our customers, users and internal teams receive high-quality, relevant training and have access to comprehensive resources that improve their use of our solutions.

  You will manage both customer-facing and internal training programs, create and maintain the knowledge base, and support the Go-to-Market (GTM) strategy by organizing workshops and external events. This role requires excellent communication, organizational, and content development skills, as well as the ability to collaborate across departments to ensure the successful dissemination of knowledge and skills.

Essential Functions & Responsibilities:

The essential functions and responsibilities for this position include but are not limited to, the following. Other duties may be assigned as needed. 

• Training & Engagement

  • Industry & Customer Training: Lead the development and delivery of training programs for external customers, property managers, NNN tenants, and industry users. Conduct new and existing customer training webinars, support client-specific training needs, and deliver paid services for in-depth, custom training sessions (e.g., custom dashboards).

  • Internal Stakeholder Training: Organize and host all internal product, process, and skills-related training for internal teams. Ensure training materials are up-to-date and aligned with the latest product updates and process improvements.

  • Master Classes & External Webinars: Organize content, secure panelists, and host monthly external master classes focused on Measurabl’s solutions. Additionally, plan and deliver quarterly product update webinars and other external training series as needed.

• Knowledge Management & Process Development

  • Knowledge Base Maintenance: Manage the development, maintenance, and expansion of the company’s knowledge base, including customer-facing content (such as ZenDesk/Help Desk articles) and internal documentation (e.g., Confluence, Google Drive). Ensure that the knowledge base is comprehensive, easy to navigate, and regularly updated.

  • Feedback Incorporation: Gather feedback from training sessions and use it to inform the ZenDesk/Help Desk content strategy and internal process improvements.

  • Process Development: Develop, write, and publish internal processes, ensuring all teams …