Senior Field Service Engineer - Vancouver, Canada

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to

life’s most important scientific and healthcare questions. With a legacy spanning 80+

years, we have long been a trusted partner to our customers, who are working to

transform science and healthcare with the next groundbreaking discovery. As part of

our team of more than 2,900 associates across 130 countries, you’ll help drive our vision

of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in a Life Sciences Service Organization? Do you enjoy delivering outstanding customer service, continuous improvement and be part of a team to accelerate the growth of Life Science products and services? Then read on!

We are currently seeking a Field Service Engineer who will be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company.

In this role, you will be responsible for:

• A FSE (Field Service Engineer) must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.).
• Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
• Ability to cultivate customer relationships measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation. Achieve annual revenue target with expected year‐over‐year growth of 8‐10%

The required qualifications for the job include:

• Associates degree in mechanical, electrical, biological science or military equivalent
• Local travel is required for this role daily. Ability to travel overnight 25 ‐50% of the time. Ability to lift 50 pounds
• 7 + years of prior field service experience in related field

It would be a plus if you also possess the following previous experience:

• Bachelors Degree in a scientific discipline

• Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax)

At Beckman Coulter Life …