Senior Customer Success Manager - Federal

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for a Senior Customer Success Manager to join our US Federal Customer Success team, reporting to the Director, Customer Success, Federal Public Sector. This role is located anywhere in Ohio, D.C. Virginia, Maryland, and can be fully remote.

In this role:

• You will own a book of customers, be the advocate for, and champion their needs
• You will work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
• You will run monthly and quarterly business reviews and serve as a trusted advisor and ensure business objectives are realized.
• You will work closely with Sales to identify opportunities for expansion

Minimum Qualifications (What We're Looking For):

• 3+ years experience in a customer-facing role, (e.g. sales engineering, customer success, technical account management, or professional services).
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).
• Experience working in …