Senior Analyst Customer Research

Requisition:  81341

PSEG Company:  Public Service Electric & Gas Co.

Salary Range: $ 88,400 - $ 140,000

Work Location Category: Hybrid Fixed

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This position is on the Voice of the Customer, (VoC) team within PSE&G’s Customer Solutions & Support organization.  Analyst conducts market research and gathers data on consumers using various methods such as surveys, interviews, and data analysis tools.  Understanding business objectives and designing surveys to discover prospective customers’ preferences and compiling and analyzing statistical data using modern and traditional methods to collect data to tactically draw insights as they relate to PSE&G.

Job Responsibilities

• Provide timely and actionable marketing research findings and insights to senior management for decision making and to enhance company brand equity, customer experience, preference and profitability.   
• Work with the company’s business areas to assess needs for marketing information; design and implement projects to achieve specific goals, identify process improvements and improve the customer experience.
• Develop, analyze, manage and communicate key market and customer relationships, research projects, etc. to support product and services improvement and strategic planning initiatives.
• Develop and maintain relationships with outside research firms, benchmarking organizations and other utilities.
• Provide customer relationship, market targeting and segmentation expertise, as well as analytic support for the company’s marketing and customer experience management activities.
• Play a key role in identifying, developing and supporting the rollout of new business opportunities.
• Maintain and apply working knowledge of PSEG standards for Business Controls and meet management’s expectation for effective internal business controls.

Job Specific Qualifications

Required:

• Bachelor’s degree plus 5 years of job-related experience.
• In lieu of a degree, a high school diploma with 8 years of job-related experience.
• Minimum 5 years’ market research or customer satisfaction measurement experience
• Proficiency with Microsoft Office
• Strong understanding of primary and secondary market research methodologies, techniques, tools and processes
• Must have analytical ability; verbal and written communication skills, be results driven

Desired:

• Knowledge of JD Power studies and methodologies
• Knowledge of Tableau
• Knowledge of SurveyMonkey, mTab and PowerTalk Survey panel
• Working knowledge of advanced statistical applications i.e., SPSS or SAS
• Consulting or large company experience, especially energy industries

Minimum Years of Experience

Education

Certifications

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire.  Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires.  Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company. 

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. 

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 

PSEG is committed to providing reasonable accommodations to individuals with disabilities.  If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com.  Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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