Seasonal Intake Specialist
United States
Company Overview
Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using cutting-edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health plans covering over 15 million lives, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work; Top 5 LinkedIn™ Startup; TripleTree iAward; multiple KLAS Research Points of Light awards, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.
Opportunity Overview:
The Seasonal Intake Specialist position is a temporary role on our team to assist in a critical business program. In this seasonal role, you will draw on your experience to provide top-of-the-line service to our customers. This seasonal role will service inbound calls, emails, and/or faxes from our customers. This position will also assist our clinical staff in gathering and collecting all necessary information from our customers in a timely manner to ensure that deadlines are met. You will need to be an agile thinker and able to work in an environment that is in flux.
Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.
What will you do
- Answer inbound phone calls, emails, and faxes from healthcare providers
- Provide exemplary customer service with every interaction
- Provide resolution on first interaction with the caller
- Deliver quality results with every interaction in a timely manner
- Collect and gather all necessary information for clinical review
- You will be cross-trained with other various positions within the company
- Must have a strong sense of self-awareness, willingness to learn and accept coaching to improve
- Must have empathy of others and ability to build rapport
- Thrive in a fast-paced environment, and are willing to jump in and help other team members
- Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
Your competencies
- Strong communication skills, able to take …
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Benefits/PerksDiverse, inclusive teams Diversity and inclusion focus Growth-oriented culture Growth-oriented environment Impactful work Inclusive teams Supportive environment Supportive, growth-oriented environment
Tasks- Answer inbound calls
- Communication
- Process Improvement
- Provide customer service
Agile Agility AI Call Center Clinical expertise Clinical Intelligence Clinical Review Coaching Communication Computer Proficiency Customer service Empathy Healthcare Interpersonal Prior authorization Problem-solving Process Improvement
Experience3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9