Salesforce Solutions Architect - Columbia, Maryland, United States

Company Description

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

This team is passionate about creating Salesforce solutions to transform businesses. We specialize in Sales/Service Cloud, Loyalty Management, and Salesforce Industries implementations, in collaboration with other teams, such as Marketing Cloud or Commerce Cloud. We excel at radical innovation, creativity, and collaboration. We serve multiple clients, across many different industries, with projects ranging from simple, out-of-the-box implementations to custom solutions that rely very little on standard functionality. 

Job Description

We are looking for a Salesforce Solution Architect to design and help guide the implementation of Salesforce solutions based on the core Sales/Service Cloud platform within client ecosystems. You will also ensure that cross-cloud dependencies are accounted for, tracked, and solved for in solution designs and project structures. You lead the team and the clients and will collaborate with both the client and the project team to design solutions that are scalable, well architected, and meet client’s specific needs. You are also able to contribute to internal process/methodology improvement conversations and help boost the productivity of the entire team. 

Responsibilities 

• Working with a Delivery Lead and a Project Manager, you will lead the design and implementation of Salesforce core platform solutions for external clients. 
• As well as designing the Salesforce solution, you will be a Subject Matter Expert on methods and techniques for platform customization and development, data migration practices, and integrations with other third-party systems. 
• As part of designing any client solution, you will create architecture and design documentation, application ecosystem diagrams, data model diagrams, or entity relationship diagrams. 
• You will analyze complex business processes, identify opportunities for process improvement, and propose solutions to improve Salesforce. 
• You will stay updated on new Salesforce functionalities, best practices, and industry trends to recommend solutions. 
• You will promote adherence to best practices for configuration, testing, and deployment. 
• You will report into the VP, CRM Loyalty.

Qualifications

• Required Certifications (at least one of): Administrator, Advanced Administrator, Platform App Developer 
• Desired Certifications (one or more of): Data Architect, Platform Developer I, Sharing and Visibility Architect 
• 3-5 years of experience as a Salesforce professional 
• 2+ years of experience implementing multiple Salesforce Sales/Service Cloud solutions. 
• Success implementing multiple Sales/Service Cloud, Loyalty Management, or Salesforce Industries solutions. 
• Demonstrated experience leading multiple client projects simultaneously. 
• Intermediate knowledge in Salesforce design and architecture patterns and best practices. 
• Excellent client management skills managing internal and external relationships. 

• Must work well with a variety of individuals, and display client and internal team leadership. 
• Experience with the Atlassian suite or comparable products for feature/ticket backlog management and documentation. 
• Experience assessing Salesforce solutions to ensure compliance with industry or regional regulations and appropriate security standards. 

Additional Information

The anticipated base salary range for this position is $68,000k-110,400k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Our incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

This job is fully remote.

#LI-LD1 #LI-Remote

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.