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Salesforce Solutions Architect

Columbia, Maryland, United States

Company Description

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. For more information, contact Merkle at 1-877-9-Merkle or visit‚ÄĮwww.merkleinc.com.

 

This team is passionate about creating Salesforce solutions to transform businesses. We specialize in Sales/Service Cloud, Loyalty Management, and Salesforce Industries implementations, in collaboration with other teams, such as Marketing Cloud or Commerce Cloud. We excel at radical innovation, creativity, and collaboration. We serve multiple clients, across many different industries, with projects ranging from simple, out-of-the-box implementations to custom solutions that rely very little on standard functionality. 

Job Description

We are looking for a Salesforce Solution Architect to design and help guide the implementation of Salesforce solutions based on the core Sales/Service Cloud platform within client ecosystems. You will also ensure that cross-cloud dependencies are accounted for, tracked, and solved for in solution designs and project structures. You lead the team and the clients and will collaborate with both the client and the project team to design solutions that are scalable, well architected, and meet client’s specific needs. You are also able to contribute to internal process/methodology improvement conversations and help boost the productivity of the entire team. 

Responsibilities 

  • Working with a Delivery Lead and a Project Manager, you will lead the design and implementation of Salesforce core platform solutions for external clients.¬†
  • As well as designing the Salesforce solution, you will be a Subject Matter Expert on methods and techniques for platform customization and development, data migration practices, and integrations with other third-party systems.¬†
  • As part of designing any client solution, you will create architecture and design documentation, application ecosystem diagrams, data model diagrams, or entity relationship diagrams.¬†
  • You will analyze complex business processes, identify opportunities for process improvement, and propose solutions to improve Salesforce.¬†
  • You will stay updated on new Salesforce functionalities, best practices, and industry trends to recommend solutions.¬†
  • You will promote adherence to best practices for configuration, testing, and deployment.¬†
  • You will report into the VP, CRM Loyalty.

Qualifications

  • Required Certifications (at least one of): Administrator, Advanced Administrator, Platform App Developer¬†
  • Desired Certifications (one or more of): Data Architect, Platform Developer I, Sharing and Visibility Architect¬†
  • 3-5 years of experience as a Salesforce professional¬†
  • 2+ years ‚Ķ
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