Salesforce Business Analyst - Columbia, Maryland, United States

Company Description

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that influence people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology improve marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

• You will be involved with implementation projects for Salesforce Service Cloud, Sales Cloud and Loyalty Cloud (and potentially some Health Cloud)
• Lead client discovery sessions to gather and understand requirements
• You will assist with data and code migration into Salesforce
• You will create data mapping documentation, business process flows, solution definition, architecture, and system configuration within Salesforce
• You will create solution design documentation and functional specifications related to our client integration needs
• You will gather requirements and create specification documentation related to client needs
• You will identify and suggest improvisation strategies to increase efficiency
• You will identify risks within the requirements
• You will work alongside our engineering, development, and QA teams
• You will mentor junior resources and report into the VP, CRM Loyalty at Merkle

Qualifications

• 5-8 years of Salesforce professional experience
• Successful Salesforce Sales, Service, Loyalty, and Health Cloud implementation experience for multiple companies
• Excellent client management skills managing multiple clients at a time
• Must work well with a variety of individuals and display client and internal team leadership
• Salesforce Certifications including Salesforce Administrator, Salesforce Business Analysis, Sales Loyalty Management, or Service Cloud Consultant
• Bachelor's degree

Additional Information

The anticipated base salary range for this position is $68,000k-110,000k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Our incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

This is a fully remote role.

#LI-LD1 #LI-Remote

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.