Salesforce Administrator - USA, REMOTE, United States

Company Description

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

Job Description

This position will be responsible for key activities on the Salesforce platform, including system administration, system configuration, user roles and profiles setup, permission sets, custom fields, record types, page layouts, list views, reports, dashboards, training, and ongoing support.

The Salesforce Administrator must have the ability to work as part of a collaborative team to be successful. This individual must be proactive, take initiative and have the ability to reach out to ensure tasks and deliverables are met, and that risks and mitigation strategies are uncovered. This individual will work closely with stakeholders in Sales, Professional Services, Customer Success, and Finance to ensure seamless alignment across the business.

The Salesforce Administrator must communicate with confidence, build relationships through inspiring trust and sharing information, and be able to challenge assumptions.

What You'll Deliver:

• Administration of the Salesforce environment including customizing and implementing profiles, roles, security settings, sharing rules, custom applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, and reports.
• Implement and maintain integrations between Salesforce and other systems.
• Familiarity with tools such as Gainsight, Certinia, Magentrix, Ringlead, ZoomInfo, Outreach, CPQ, Service Cloud, Conga and others is preferred.
• Monitor system performance and troubleshoot issues as they arise.
• Provide user support, training, and documentation as needed.
• Stay informed about Salesforce updates and best practices, and recommend improvements to maximize the platform's effectiveness.
• Collaborate with cross-functional teams to gather requirements and prioritize enhancements.
• Participate in the planning and execution of new Salesforce initiatives.

Qualifications

• Bachelor's degree in business, computer science, a quantitative or business-related field, or equivalent functional experience within a scaling organization
• Minimum of 5 years of experience as a business systems analyst or Salesforce Admin
• Proven track record of supporting C-Level executives and driving corporate-wide initiatives
• Familiarity with Salesforce administration as it relates to the SaaS customer journey
• Capable of identifying challenges within the organization and then implementing certain procedures and processes to overcome them. Strongly developed problem-solving skills are crucial in this role.
• Use various forms of written and verbal communication to gather information about a business process and translate that into system design and requirements. Analysts are required to communicate with team members of all levels.
• Technical: Technical skills are also important in upgrading, troubleshooting, and implementing new programs is one of the requirements of a systems analyst.
• Project management: This role often works in a project team environment. Strongly developed organizational and time management skills are important to move a project from beginning to completion. 

Additional Information

SmartRecruiters strives to offer equitable and engaging compensation to our employees across the globe as we always seek to attract, motivate, and retain the right talent. We utilize a data-driven approach in order to remove biases in our decisions. The pay range for this role in the US is $90,000 - $105,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications. The listed pay range reflects the available annual salary budgeted for a new hire into this role. Employee salaries may extend above or below the listed range. Depending on level and location of hire, the role may be determined to be Exempt or Salaried Non-Exempt.