Risk Operations Manager - Remote (U.S.)

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

 

About the role

We are seeking a talented and experienced Risk Operations Manager to join our risk operations team at Flex. The ideal candidate will have 4-6 years of relevant experience in fraud/credit operations within the financial services industry. As a Risk Operations Manager, you will be responsible for leading our new fraud and credit operations teams and will play an integral role in protecting Flex against fraudulent activity and monetary losses

 

Responsibilities 

• Oversee functions responsible for analyzing customer applications and transaction activity for indications of first/third party fraud, as well oversee manual processes that inform key credit decisions
• Develop and implement procedures that leverage fraud detection platforms to aid fraud decisioning and minimize financial losses  
• Utilize tools such as income verification / cash flow analysis to inform credit decisioning and underwriting policies 
• Regularly investigate individual fraud events in order to perform root cause analyses; surface insights to key stakeholders across risk, product, and engineering in order to refine risk policy 
• Stay informed on industry trends, emerging threats, and best practices across risk operations
• Analyze data and generate reports to track key fraud metrics and performance indicators 

Qualifications 

• 4-5 years of experience within the financial services industry, specifically within the risk operations space
• Strong understanding of fraud schemes, fraud prevention, and fraud detection/review platforms
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns
• Proven track record of building processes from the ground up 
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively 

 

The national pay range for this role is $161,000-$175,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

• Competitive pay
• 100% company-paid medical, dental, and vision
• 401(k) + company stock options
• Unlimited paid time off with a PTO minimum + 13 company paid holidays
• Parental leave 
• Flex Cares Program: Non-profit company match + pet adoption coverage
• Free Flex subscription

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