Remote Support Engineer - ThinManager - United States of America Mayfield Heights

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As the Remote Support Engineer you will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system. You will join our Vizualization Software team where you will have the opportunity to work with leading FactoryTalk OperationSuite software designed to deliver contextual, role-based information enabling decision-making to improve systems or processes across plant operation. You will will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.

This position requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, complex troubleshooting, technical engineering expertise, and business acumen.

Your primary responsibility is to provide technical support for the FactoryTalk OperationSuite of products with a concentration on ThinManager. You will provide support services to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers. In most cases, this …