Remote Auto Claims Adjusters - Prior Vehicle Repair, Service Writing or Tech experience required

Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States.

We are looking for remote VEHICLE REPAIR Claims Adjusters to support our Albuquerque, NM operations.

MUST HAVE prior Vehicle Repair, Service Writing and or Automobile Technician experience to be considered

This position pays $18 - $25 / hour with comprehensive benefits as of Day One 

Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT / Alternating Saturday's, 8:00 a.m. to 1:00 p.m. MT

Summary:

This position is responsible for handling / servicing Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspects of Century’s clientele.

Essential Duties and Responsibilities:

• Maintain the time of answered incoming claim calls to 60 seconds or less
• Must be able to effectively adjudicate 20-30 claims per day
• Maintain an average of 40+ calls per day
• Promptly, effectively and professionally respond to all claim telephone inquires
• Promptly handle all extraordinary claim, customer or client issues to a successful conclusion
• Maintaining positive working relationships both internally and externally
• Work closely with the Claims Lead and promptly resolve customer and/or client claims issues
• Special projects or other duties as assigned

Competencies: Strong organizational skills including the ability to efficiently complete daily tasks in a timely and accurate manner. Attention to detail and multi-tasking skills are critical. Must have the ability to change direction and adjust priorities frequently during the day without sacrificing service, production, or quality. Have the ability to identify and help remove obstacles to ensure an efficient workflow. Continually improve work processes to increase efficiency and lower claims expenses.

Communication: Strong interpersonal, written and verbal communication skills. Must be able to effectively communicate with customers, agents, clients, and senior management at all levels within the organization. Must be able to maintain an even keel and professional demeanor especially during adverse situations.

Excellent Client / Customer …