Program Manager - Care Navigation Operations - Remote

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The Program Manager will be responsible for designing, planning, executing, and routinely improving on projects related to the evolution and expansion of our Care Navigation team. This is an individual contributor role, who will serve as subject matter expert, and identify opportunities, using data analytics, team feedback, and business goals, to transform workflows and roles, and establish a high performing, custom tailored, clinical support team.

What you’ll be doing:

• Partner with business intelligence, data science, product, sales, and other operations team members to investigate, identify, and propose initiatives to accelerate performance, and drive sustainable change
• Partner with Care Navigation leadership and managers to collect, and synthesize challenges and opportunities for the team 
• Create and drive business proposals which coherently outline opportunities, goals and targets, dependencies, implementation plan, and value proposition for Care Navigation
• Develop tracking mechanisms for KPIs and collaborate with Business …