Product Manager

See yourself at Twilio

Join the team as Twilio’s next Email Product Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This Product Manager will be part of the Email Core Platform product team, focusing on self service consumer facing products related to deliverability, data and troubleshooting. The Email Core Platform product team owns the product and customer experience around the Email pipeline and core mail send use cases. 

Responsibilities

In this role, you’ll:

• Research, qualify and build a data based perspective on product opportunities
• Stay up to date on customer data around pain points, feature gaps and requests from our support teams and customer facing representatives
• Engage with the broader strategy of the Email Core Platform product team and their OKRs, and propose roadmap items and product opportunities that align with the broader strategy
• Partner with engineering and design to build product requirements and shape product delivery
• Clearly communicate and produce documentation around product requirements and product strategy

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong written skills to produce documentation, links to writing samples highly encouraged
• Demonstrated analytical thinking and data based decision making
• Be comfortable learning technical domain knowledge 
• Strong understanding of the product life cycle and where product drives decisions
• Experience collaborating with engineering to make product decisions
• Comfortable leading discussions and presenting to leadership

Desired:

• Experience shipping products with …