Payment Accuracy Manager

Remote, United States


The Manager, Payment Accuracy position is responsible for leading the audit engagement and managing the audit team’s productivity; formulates and integrates budget, invoicing, collections and workforce requirements including staff development. Assists Audit Director or Vice President in developing the team’s strategic audit plans, financial targets and staffing goals. Performs quality control audits and makes recommendations in clear, concise summary format. Works independently to discern whether an issue needs internal escalation or direct client interface. 


  • Audit Operations Management. Provides day-to-day supervision and direction to assigned audit team. Ensures operations are running optimally and processes and procedures are being followed. Ensures appropriate staffing levels and to plan and organize workloads and staff assignments according to the needs of the audit. Manages the overall performance, productivity and quality assurance of the assigned audit team. Maximizes opportunities of the audit; optimizes timely audit processes and efficiencies. Involved in formulating all budget related aspects of the audit. Executes and adjusts to budget demands. Drives the profitability of the audit engagement.
  • Analytics. Performs complex operational, financial, and statistical analysis, synthesizes results and communicates results to stakeholders. Analyses to include operations, statistics, financial/ROI, and aging. Synthesizes results to identify indicators of poor performance and communicate findings to audit leadership team.
  • Client Relations. Co-ownership driver with Audit Director for leveraging opportunities and maintaining rapport; direct broad level interface with the client. Addresses policy or other issues with a long term view of the account relationship.
  • People Management. Consistent with good people management practices and company values. Provides managerial leadership and direct the selection, supervision, evaluation and development of staff. Sets objectives and conducts performance reviews for direct reports and oversees the remaining evaluations indirect team members.
  • Performance Management. Works with Human Resources to recommend and implement performance management, progression, and compensation actions as warranted. Resolves employee concerns and other sensitive people issues consistent with Human Resources policies and guidelines.
  • Staff Training & Development. Follows established processes for training and career progression to enable revenue growth and auditor and support staff development and engagement. Promotes & participates in knowledge sharing activities such as best practices, benchmarking, whitepapers and IT tools enhancement. Ensures that all levels of staff are properly trained on policies, procedures and best practices and that proper training, education and required certifications are maintained as required.
  • Audit Concepts Development. Highly involved in the development and review of new and existing concepts. Ensures achievement of desired …
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