Mgr Referrals Capacity

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: 8am-4pm, Schedule: Monday-Friday

Position Summary

The Manager of Referrals and Capacity is responsible for the delivery of business results referral management, and is responsible for operational processes, implementation, and monitoring standards and referral service for our system. The incumbent will manage assigned staff(s) to ensure they are as efficient as possible to optimize performance and reach financial and strategic goals. The Manager partners with the business unit leader(s) and finance team to gain in depth understanding of the business unit’s operations and its referral workflows to assist with and identify areas for improving our services, and to reduce waste. The Manager organizes, analyzes, and presents analysis and interpretation of data to support needs; serves as a key contact and knowledge authority on operations and/or Epic module related to front office registrations, referrals, authorizations and scheduling efficiencies; participates in the development, editing and delivery of team trainings; shares guidance and technical expertise; prepares/presents reports and monitors progress to determine if changes yield desirable results. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance or a healthcare field
• Five (5) years of work experience in business operations, finance, billing, or accounting for a healthcare organization or in a hospital or medical group setting
• Three (3) years of experience in a supervisory or lead capacity
• Consideration may be given to internal candidates not meeting the minimum qualifications

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $93,018.00 - $133,869.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

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