Medicare Telesales Director - Cigna Healthcare - Remote, United States

Summary

The Direct to Consumer (DTC) Medicare channel is a significant driver of current and future growth and earnings for Cigna. Growth in the Medicare market coupled with consumer purchasing trends via the DTC channel provide significant opportunities for a leader to shape a significant component of the Medicare Growth strategy. 

The Director of Telesales will lead strategy and execution for the direct sales of Cigna Seniors products, including Medicare Supplemental, Supplemental Health, Medicare Advantage, and PDP. The leader will optimize the telesales capability through managing an internal team of agents, leveraging outsourced partners, working closely with Marketing, and driving strategy and execution of targeted technology investments.

The Director of Telesales will build the necessary strategy and capabilities to execute a successful acquisition and retention plan focused on Medicare portfolio of products as well as the Individual Supplemental Health Products. The role works collaboratively across multiple functional areas to align resources and effort around the achievement of product growth and expense plans. 

Responsibilities

Strategy & Financial

• Create and execute the vision and strategy for the telesales channel with input from the segment and distribution leadership team.
• Identify opportunities to optimize results through improved technology, customer and agent experience, and marketing efficiencies across multiple product lines.
• Define, track, and manage state and federal compliance requirements across all aspects of telesales model.
• Monitor business performance and external market activity and adjust strategy accordingly to support product sales and growth projections.
• Provide leadership and clear decision-making on issues affecting the segment.
• Support cross-functional decision-making and take ownership to drive business results as a shared service to product P&L owners.
• Develop strong relationships with marketing, operations, and product P&L owners while strongly influencing sales and retention strategies.
• Manage team to directly lead and manage external call center vendor relationships, as well as the day-to-day sales operations within the channel.
• Manage national call center agents and management staff.
• Optimize opportunity to convert, cross-sell and upsell customers across spectrum of solutions.
• Partner closely with data analytics resources and proactively leverage data analytics to support sales execution. 

People

• Build, motivate and lead a high-performance team. Develop direct reports and provide opportunities to stretch skills.
• Foster a success-oriented, accountable culture in the team that brings intellectual curiosity, questions “business as usual” practices and creates awareness of where different approach/solutions could improve outcomes.

Qualifications

• Bachelor’s degree or equivalent, relevant work experience; advanced degree …