Marketing Operations Lead - Remote US

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. 
More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best Workplaces for Millennials 2022 list.
One of our big rocks for the year is to drive a step change in top-of-funnel growth while improving conversion rates throughout our hybrid self-serve, sales-led funnel. We cannot do this without a strong foundation.  As the Marketing Operations Lead, you’ll focus on enabling Front’s marketing organization to run personalized, omni-channel lead and customer experiences at scale. You’ll lead company-wide initiatives around enrichment, lead scoring and attribution. You’ll constantly be on the hunt for areas of opportunity and optimization, partnering with Growth Marketing, Web Strategy, and Analytics to run experiments.  If this sounds like an exciting challenge, then Front …