Market Manager - Remote - Remote - USA

Bird’s cleaner, affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates to provide a reliable and affordable transportation option for people who live and work there.

Role Overview:

The Market Manager role is a key role within Birds’ Operations Team. The Market Manager will work with our Regional Operations leadership to manage our business in a series of small markets, including full P&L ownership, vendor and stakeholder relationship management as well as key strategic project delivery. We need a strategic critical thinker who can start at 30,000 feet and then dive deep into the details to ensure full alignment between strategy, execution, and outcomes. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and execution habits, and the ability to clearly communicate and present information to seek buy-in.

Key Responsibilities:

• Manage the end-to-end operation of the respective market, with support and oversight from the Operations leadership team
• Manage performance and efficiency of our operations,  track and report critical operational, ridership, supply and demand metrics. 
• Use data to optimize processes, creatively solve problems, and track results
• Flag and help resolve any operational matters for Bird with stakeholders, whether city, vendors or other third parties
• Work on continuous growth, as well as local campaigns and initiatives to improve market share
• Manage costs, with a keen eye on profitability and positive margins
• Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets
• Problem solve - prioritize tasks, and overcome obstacles that come your way
• Collaborate, communicate and influence across the …