Manager, Technical Account Management - Canada
Canada - Remote
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations⢠Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing â and we are excited to help digitally transform their operations at scale.
Working at Samsara means youâll help define the future of physical operations and be on a team thatâs shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, youâll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Manager will oversee a team of Technical Account Managers (TAMs). This manager role is instrumental in ensuring our team delivers exceptional technical support and account management to our customers, driving customer success through technical expertise, strong business acumen, and effective partnerships. The Manager will be accountable for team metrics, fostering professional development, and maintaining alignment with Samsara's core values and operating principles.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impactâhelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role wonât be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- Youâre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.Â
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Canada Remote
Benefits/PerksArchitect of your own career Autonomy Autonomy and support Autonomy and support to make an impact Base salary + bonus Career development Equity refresh awards High-caliber team Professional growth Rapid career development Real-world impact Restricted stock unit awards Support Total Direct Compensation
Tasks- Champion, role model, and embed Samsaraâs cultural principles
- Cross-Functional Collaboration
- Customer relationship building
- Manage team performance
- Performance monitoring
- Professional Development
- Solve complex problems
- Team Management
Account management APIs Automation Business Acumen CAN Cloud Coaching Collaboration Communication Compensation Cross-functional Collaboration Customer Success Events Infrastructure Internet of Things IoT Legal Manufacturing Operations Problem-solving Process Optimization Product Product Solutions Professional Development Recruiting Sales Scripting SQL Strategic planning Sustainability Team Management Technical Expertise Technical Support Telematics
Education TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8