Manager, Professional Learning

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. 

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. 

Job Description

The Manager, Professional Learning will be focused on Renaissance professional services in a fast-paced values led organization to enable customer and company success. Reporting to the Senior Manager, Professional Learning, the incumbent will supervise professional learning consultants, providing coaching, mentoring and performance metrics including service delivery targets. This role involves leading a team of area-based consultants ensuring effective talent identification, hiring and retainment of a growing consultant team. Working cross functionally across Customer Education, Customer Success and Sales, the Manager, Professional Learning ensures alignment with strategic business objectives and maintains strong relationships across teams. Overseeing implementation projects, executing process improvements plans, and collaborating with leadership are key responsibilities for this role. 

Essential Functions 

• Lead team of Renaissance professional learning contractors  
• Oversee the delivery of consulting services, ensuring the efficient utilization of resources 
• Collaborate with Sales and Proposal Solutions to position services and serve as a professional learning leader for complex accounts 
• Work closely with regional sales leaders to position new and existing Professional learning offerings as part of the customer journey    
• Ensure exceptional service delivery across the team  
• Successfully handle customer escalations regarding professional services   
• Collaborate with the content development team to enhance existing and create new professional learning strategies and offerings. 

Qualifications

Required Experience & Qualifications 

• Bachelor's degree of higher in Education or related field, Master’s degree preferred 
• Leadership experience in K-12 environment 
• 5+ years of experience managing, leading and/or delivering professional services 
• Understanding of how our professional services revenue is earned and recognized within a SaaS organization. 
• Proficient in pedagogy, instructional methodologies, and adult learning theories. 
• Demonstrated strong problem-solving abilities and a commitment to innovative solutions that achieve results. 
• Exceptional communication skills, with a proven track record of fostering positive business relationships. 
• Technical skills required, data analysis, virtual facilitation, communication of ideas 
• High degree of accountability for team …