Manager, CX Technical - Remote (US or Canada)

We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
As the Manager, CX Technical you’ll help us achieve our ongoing customer service initiatives, ensuring team members are trained in best practices and are delivering technical solutions to our customers. In this role, you’ll help us evaluate and improve the effectiveness  of customer service workflows, coach CX Technical team members on best practices, and keep the CX Technical team up to date with information related to products, services, customer-related issues, and more. 
You will report to the Director, CX Technical and oversee a team of CX Representatives. You’ll work with these collaborative team members to ensure that our customers are receiving exceptional customer experiences.
This is a remote opportunity within Canada and the US.

What we're looking for:

• Minimum of 5+ years of experience in a technical support role or related. Preferred: 1 - 2 years of people management experience 
• Proven experience in supporting best in class customer support teams and processes
• Demonstrated experience in one or more of the following with a preference for familiarity in several: Web tech (browser and browser plugin, Systems Administration (with a preference for Mac), CLI, Performance tuning and benchmarking, Technical Support, Configuration & usage of common cloud providers (AWS, GCP, Azure), Networking knowledge, MDM, Identity and Access Management 
• Strong …