Manager, Customer Support

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

As the Manager of Customer Support, you will be responsible for building up and leading a frontline Customer Support team with one goal: providing a world-class customer experience to Samsara's end users. You will own the daily management of our Frontline Support Team Supervisors across all inbound channels and support the Customer Support specialists in meeting and exceeding service level and quality objectives. Your responsibilities will include hiring and retaining top talent and driving efficiencies and improvements in the service we deliver to our customers and internal teams. You will be directly responsible for putting in place best practices for the support team meant to drive towards the constant improvement of the customer experience while also improving internal tools, processes, and performance. You must thrive in a fast-paced environment while motivating, recognizing, coaching, and training members of your organization. Additionally, you will be responsible for assisting the Director of Support with organizational development, strategic projects, and building a team obsessed with the customer experience.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up …