Manager, Clinical Operations

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are seeking a full-time, remote Manager of Clinical Operations. In this role, you will manage and support team leads responsible for overseeing our full-time providers, ensuring effective daily clinical and administrative operations. Reporting to the Senior Manager of Clinical  Operations, you will play a critical role in fostering collaboration and enhancing the performance of our team leads, ultimately strengthening our full-time provider network.

What you’ll be doing: 

• Lead, onboard, and support team lead managing full-time therapists, ensuring effective, data-driven care delivery across Spring Health’s nationwide network.
• Facilitate training and professional development for team leads, focusing on leadership skills and data interpretation to enhance clinical decision-making.
• Conduct 1:1s, case consultations, and team meetings to address challenges and support team leads through data-informed, evidence-based strategies.
• Promote high-quality care by analyzing performance metrics to drive member satisfaction and positive clinical outcomes.
• Cultivate a collaborative community that empowers team leads and supports their growth within the organization.
• Monitor and optimize team performance by tracking workload, productivity, and clinical quality, adjusting strategies based on data trends.
• Serve as a thought partner in the strategic expansion of our therapist team, using data to guide growth and decision-making.
• Collaborate with cross-functional teams to improve clinical support, services, and programs, leveraging data to drive enhancements.
• Ensure compliance with Spring Health policies, maintaining confidentiality and upholding ethical standards.

What we expect from you: 

• Must be physically located in the US with full US licensure. Supervisory experience/license is a plus 
• Masters-level clinical license (LCSW, LMFT, LPC, etc) or licensed psychologist firmly required.
• Has 2+ years of experience managing clinicians, demonstrating strong leadership in clinical settings.
• Brings 5+ years of clinical care experience, with a commitment to high-quality, precise mental healthcare.
• Demonstrates strong communication and collaboration skills, fostering clear and effective team interactions.
• Excels in establishing processes and creating clear, concise documentation to support clinical and operational workflows.
• Possesses a solid foundation in multicultural and ethical standards of practice, ensuring inclusive and compliant care.
• Has experience with data analysis, research, or start-up environments, which is an asset vital in this dynamic role.
• Proactive self-starter who thrives in a fast paced, rapidly changing environment
• Experience in providing feedback to enhance clinical tools, testing clinical products, and/or developing educational content or courses to support effective practice.
• Familiarity with clinical metrics and assessments (PhQ9, GAD7, AUDIT, etc) 

The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.