Learning and Development Manager

SinglePoint is a Canadian leader in client experience management and contact center business process outsourcing. We are an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 70% of employees now working remotely.

Join a dynamic and forward-thinking company where your work will directly contribute to the development and growth of our most important asset—our people. We offer a competitive salary, benefits package, and opportunities for career advancement within a collaborative and inclusive work culture.

Our Work Culture

At SinglePoint, our core values of integrity, respect, professionalism, innovation and commitment is what sets us apart from our competitors.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is engaged, and everyone wins

Job Overview:

The Corporate Learning and Development Manager is responsible for designing, implementing, and managing the corporate learning and development programs that foster employee growth, enhance skills, and support career development. The role involves collaborating with various departments to identify training needs, creating development plans, and ensuring that learning initiatives align with the organization’s goals and culture. The ideal candidate will be innovative, results-oriented, and passionate about helping employees maximize their potential while driving organizational success.

Who are we looking for:

An effective leader with a proven track record in similar Learning and Development roles

Benefits & Perks:

• 3 weeks’ vacation
• Continuous learning through progressive training that is specific to your tenure and skills
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs

Responsibilities:

• Strategic Planning: Develop and implement a comprehensive learning and development strategy that aligns with business objectives and promotes a culture of continuous learning.
• Program Design & Development: Design, curate, and implement learning programs including workshops, online training, leadership development, and career pathing programs that meet the diverse needs of the workforce.
• Needs Assessment: Collaborate with department heads and HR to assess training needs across the organization and develop customized training solutions.
• Learning Platforms: Manage and optimize the company’s learning management system (LMS) to track progress, ensure participation, and analyze the …