Key Account Manager, Hotels

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The essence of the Key Account Manager role will be to manage a portfolio of our most important North American Hotel Groups. Our focus is on promoting retention and driving revenue growth via solutions that help our groups reach their operational and marketing objectives. Central to this role is the ability to understand the Hotel technology ecosystem and clearly articulate the outstanding OpenTable value proposition for Hotels. We are looking for data-driven relationship managers to grow revenue over time through a consultative approach to each assigned account

This is a remote position, with up to 20% domestic travel.

In this role, you will:

• Own relationships with assigned Hotel management companies and North American regional chains
• Conduct high quality conversations around tech strategy and food and beverage operations
• Provide high-quality, data-driven product and service presentations (both in person and online) that are customized for each partner to determine solution needs
• Develop and implement engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews and regular troubleshooting calls.
• Provide internal and external reporting that help tell the OpenTable story as well as track progress on key results for customer and internal objectives
• Represent OpenTable at industry and partner events and tradeshows as needed
• Navigate sophisticated decision making and procurement processes to identify appropriate partners, including C-suite, customer tech teams and F&B operations staff.
• Work with the OpenTable field account management team and Hotel Account executives to ensure a tight coordination of plan for each account
• Own the administrative side of the role, including …